Complaints & Disciplinary Procedures

Complaints about anyone or anything to do with the Club should be made to the General Manager unless the complaint is about the General Manager in which case it should be directed to the Officers Committee or the Proprietor.

Complaints may be required in writing depending on the nature of the complaint. Where they relate to the conduct of another Member they will always be required in writing within 28 days of the alleged incident.

Upon receiving a complaint in writing the General Manager will reply to the complainant within 48 hours acknowledging receipt and detailing the process to be followed and if possible the timescale.

Full Information can be downloaded here -